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IP Telephony Troubleshooting (IPTT) v4.0

Course Overview

IPTT v4.0 practices troubleshooting skills for administrators and engineers who support IP Telephony installations. IPTT prepares for one of the exams required for the IP Telephony Operations Specialization and Certification.The course revision number is skipping from v2.0 to v4.0 to acknowledge that both the Unity and the Call Manager software used in the course are revisions 4.

Changes to the course are:

• Module and Lesson Objectives have been refined to focus on troubleshooting knowledge and skills.
• The modules on troubleshooting signalling problems has been redesigned for instructional effect.
• Labs have been updated and converted to practice IPT-specific troubleshooting skills.
• Topics and Labs have been refined to emphasize the most recent level 1 and 2 support issues experienced with IP Telephony support.
• The lab topology has been updated

Course Duration: 5 Days Instructor-Led

Associated Certifications: IP Telephony Troubleshooting Exam #642-425

Target Audience:

• Employees
• Channel Partner/Reseller
• Customers

Course Pre-requisites:

• CCNA, QOS or DQOS
• Also recommended: CVOICE, CIPT

Course Content:

• Module 1 - Applying Troubleshooting Methods
• Module 2 - Troubleshooting CallManager, Network, Signaling, and Dial Plans Troubleshooting the Call Manager Signaling Architecture
• Module 3 - Troubleshooting AVVID Components
• Module 4 - Troubleshooting Network Infrastructure
• Module 5 - Applying Quality of Service in VoIP Networks
• Module 6 - Troubleshooting Unity Voice Mail Systems
• Module 7 - Escalating Trouble Tickets to TAC

External Links: Cisco System