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Troubleshooting Cisco Unified Communications Systems (TUC) v1.0

Course Objectives

The professional will troubleshoot Unified Communications Systems / Solutions and components / products by identifying and isolating problems, recommending solutions, and implementing fixes

Prerequisites

• CCNA
• CIPT 1 & 2
• QoS
• GWGK

Course Content

Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 equips network professionals with the knowledge and skills required to troubleshoot Unified Communications Systems / solutions in Enterprise, Mid-Market, and Commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated System / Solution level, and for components (such as Cisco Unified Call Manager, Cisco Unity, videoconferencing, and infrastructure).

Course Outline:

• Troubleshooting Methodology
• Analyzing and Isolating Problems
• Common Unified Communications Problems Symptoms
• Fixing Problems
• Services, Resources and Tools for Troubleshooting

Who Should Attend :

Channel Partners/Resellers, Customers, Employees

External Links: Cisco System