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Administering Cisco Call Manager (ACCM)

Overview:

This two-day instructor led course focuses on using Cisco CallManager and other IP telephony components that are connected in LANs and WANs. Upon completion of this training course, delegates will be able to select, connect, and configure the various Cisco IP telephony devices, and perform adds, moves, and changes to these devices and users.


Target Audience:
System Administrators or any person involved in the day to day running of a Cisco CallManager phone system.

Pre-requisites:

No formal prerequisites exist for the ACCM course. However delegates should have a working knowledge of computer software, and Microsoft Windows operating system navigation, and the ability to understand concepts of voice and computer system operation


Course Content:

Reviewing Telephony and IP Phones

  • Comparing Legacy and IP Telephony Technology
  • Cisco Architecture for Voice, Video and Integrated Data
  • Networking Terms and Concepts

Introducing Cisco IP Phones

  • Cisco IP Phone Overview
  • IP Phone Startup Process
  • Cisco CallManager Functions

Connecting End-User Devices

  • Connecting an IP Phone
  • Buttons and Hardware
  • Getting Help on a IP Phone
  • Device Information
  • Modifying DHCP Settings
  • Configuring IP Settings
  • Configuring VLAN Settings
  • Configuring TFTP Options
  • Configuring Ports
  • Call Statistics Screen
  • Vital Statistics
  • End-User Training Aids

Navigating Cisco CallManager

  • Navigation
  • Multilevel Administration Access
  • Cisco CallManager Administration Menus
  • Manual IP Phone and Directory Number Configuration
  • Configuring IP Phone Auto registration
  • Adding Users and Customizing User Options
  • User Logon and Device Selection
  • Call Forward
  • Speed Dials
  • Cisco IP Phone Services Subscription
  • Personal Address Book and Fast Dials
  • Message Waiting Lamp PolicyPersonalizing Device and Web Page Locale

Configuring User Features

  • Core IP Phone Features
  • Enhanced IP Phone Features
  • Working with Softkey Templates
  • Call Park, Call Pickup, and Cisco Call Back
  • Barge and Privacy
  • Cisco IP Phone Services
  • Cisco CallManager Extension Mobility
  • Client Matter Codes and Forced Authorization Codes
  • Call Display Restrictions
  • Malicious Call Identification
  • Multilevel Precedence and Pre-emption

Using BAT, Remote Monitoring, and Troubleshooting

  • Introducing the Bulk Administration Tool
  • Monitoring the Cisco IP Phone Remotely
  • Troubleshooting the Cisco IP Phone

External Links: Cisco System